Simple, powerful ticketing built for growing teams
Groove helps you manage customer conversations effortlessly with a shared inbox, smart automation, AI-powered tools, and streamlined workflows. Everything you need. Nothing you don't.
Trusted by 130,000+ customer support experts
from next-gen startups to global industry leaders.
A ticketing system built for effortless customer support
All your conversations in one clean place
Groove brings together customer emails and messages into a single inbox where your team can collaborate, assign, and respond with ease.
Stay organized even as you scale
Use Smart Folders, tags, and custom fields to prioritize, track, and manage every conversation without losing control.
Save time by automating repetitive tasks
Groove's simple rules engine automates ticket assignments, tagging, priority handling, and workflows so your team can focus on what matters.
2025 State of Modern Support Teams
Read the ReportTeams using Groove's automation and instant replies respond to tickets 91% faster on average.
Groove users reported a 24-point increase in CSAT scores after switching from legacy tools.
Streamlined workflows and auto-routing cut repetitive tasks and free up your team's time.
Work smarter, not harder with built-in AI
Groove's AI summarizes conversations, detects sentiment, suggests tags, and assists agents with better, faster writing.
Instantly reply using accurate AI-powered suggestions.
Automatically tag and organize tickets for easier tracking.
Quickly understand customer tone to prioritize responses.
Automatically assign tickets to the right team member.
Integrate with your existing tech stack
Seamlessly connect Groove with Slack, Salesforce, HubSpot, Stripe, and the tools your team relies on every day.
Capture the exact details you need for every ticket.
Respond faster with pre-written, reusable answers.
Set response time goals and track team performance.
Automate repetitive tasks and streamline your support process.
Trusted by the fastest growing companies
The fastest growing teams use Groove to streamline support and scale effortlessly.
"Groove has completely streamlined our support. We spend less time managing tickets and more time helping customers. It is simple, powerful, and built for teams that want to move fast without the complexity."
