Groove
Ticket Management

Simple, powerful ticket management for growing teams

Manage all your customer conversations in one intuitive inbox. Groove gives you the tools to stay organized, respond faster, and deliver better support without the complexity of bloated help desks.

Ticket Management
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Organize every conversation in one place

Groove's shared inbox feels just like using Gmail, but built for customer support.

Collaborate easily across your team

Assign tickets, leave internal notes, prioritize tasks, and stay on top of customer needs without getting buried in threads.

Track, prioritize, and resolve tickets faster

Simple for new reps to learn. Powerful enough for teams ready to scale.

Shared Inbox

Handle every support request with zero confusion

Groove brings emails, chats, social messages, and web tickets into one clean, easy-to-use inbox designed for real collaboration.

  • All conversations in one place
  • Assign tickets to the right team member
  • Leave private internal notes on tickets
  • Works like Gmail but built for teams
Knowledge Bridge
Smart Ticket Organization

Stay focused with tags, folders, and filters

Use tags, custom folders, and smart filters to keep your inbox clean and make sure high-priority conversations never get lost.

  • Create Smart Folders based on rules
  • Tag and categorize tickets easily
  • Set priority levels automatically
  • Powerful search to find tickets fast
Knowledge Bridge
Collision Detection and Collaboration

Work together without stepping on each other

See in real time when a teammate is viewing or replying to a ticket. Groove helps teams avoid double replies and improves collaboration with internal notes and assignments.

  • Collision detection for live editing
  • Assign tickets to teammates
  • Internal notes for context sharing
  • Real-time updates without refresh
Knowledge Bridge
Custom Views and Routing

Route tickets to the right place automatically

Use rules and workflows to assign tickets based on type, urgency, or customer segment so nothing falls through the cracks.

  • Set up automatic ticket routing
  • Custom rules for priority handling
  • Filter by status, tag, assignee, and more
  • Keep the right people focused on the right tickets
Knowledge Bridge
SLA Management

Track response and resolution times to meet service goals.

Canned Replies

Save time with one-click access to your most common responses.

Conversation Histories

See full ticket histories for every customer in one place.

Mobile App

Manage and respond to tickets on the go with Groove's mobile app.

Custom Fields

Capture key customer details and power smarter workflows.

Real-Time Updates

No page refresh needed. Conversations update live as customers reply.

Integrations

Connect Groove with the tools you already use like Slack, Shopify, and Stripe.

Reporting and Analytics

Get insights into team performance, ticket volume, and customer satisfaction.

Deliver support that delights