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State of Modern Support Teams 2025

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What should I know about interactive demos in 2025?

Ungated: Top-performing demos continue to be ungated

For the past 2 years:
  • ~70% of the top 1% of interactive demos did not begin with a form gate
  • Ungated demos have a 10% higher engagement rate than gated demos
Ungated demos

Personalized: Customers are creating multiple demos via demo centers or branching to show different use cases, personas, or jobs to be done

  • 3.75x increase in demo center usage compared to last year
  • Demo centers were the most popular way the top 1% of website demos used demos on their website
What is a Demo Center? Demo centers organize and show multiple demos by use case, persona, or features on one page. Learn about demo centers.
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Our Demo Arena has generated 1M in new Pipeline, $100K of that is closed-won. Demo-to-opp conversion is 3x more than isolated product pages on the website.

- Eric Holland, Product Marketing Consultant at Klue
Quote

Our Demo Arena has generated 1M in new Pipeline, $100K of that is closed-won. Demo-to-opp conversion is 3x more than isolated product pages on the website.

- Eric Holland, Product Marketing Consultant at Klue
Quote

Our Demo Arena has generated 1M in new Pipeline, $100K of that is closed-won. Demo-to-opp conversion is 3x more than isolated product pages on the website.

- Eric Holland, Product Marketing Consultant at Klue

How do interactive demos compare to last year?

Note: The data in this section is based on a website scrape of 5k B2B websites and survey responses from 280 Navattic users.

Interactive demo usage and use cases have grown. 29.2% more B2B websites use a "Take a Tour" CTA on their website in 2024 vs 2023. On average, teams use demos for 5 use cases.
Ungated demosUngated demos
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State of Modern Support Teams 2025

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