Groove
AI-Powered Ticketing

Smarter ticketing with AI-powered support tools

Summarize conversations, detect sentiment, suggest tags, and write better replies with Groove’s built-in AI features. Handle tickets faster, more accurately, and with less effort.

AI-Powered Ticketing
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Summarize tickets instantly

Summarize long conversations into a few clear sentences.

Analyze customer sentiment automatically

Detect sentiment and tag tickets automatically.

Assist agents with smarter writing suggestions

Get real-time writing suggestions to respond faster and stay on brand.

AI Summarize

Turn long conversations into quick insights

Groove's AI distills lengthy support threads into short, actionable summaries so agents can jump in fast without missing important details.

  • Auto-summarize ticket conversations
  • Focus agents on next steps
  • Save time on reading and reviewing
  • Keep internal notes clean and concise
AI Summarize
AI Sentiment Analysis

Understand emotions and categorize tickets automatically

Groove's AI detects customer sentiment and suggests tags based on tone, urgency, and conversation content to help teams prioritize better.

  • Identify sentiment instantly
  • Suggest tags based on mood and topic
  • Prioritize urgent tickets automatically
  • Improve workflow organization
AI Sentiment Analysis
AI Writing Assistant

Help agents write faster and respond smarter

Get real-time AI-powered writing suggestions to speed up replies, improve clarity, and maintain consistent brand voice.

  • Suggest reply drafts and edits
  • Improve tone and clarity
  • Fix grammar and phrasing automatically
  • Stay aligned with support guidelines
AI Writing Assistant
Auto Tagging

Tag Suggestions and Smart Drafts

More powerful AI features are on the way, including automatic tag recommendations and AI-generated draft replies for even faster ticket handling.

  • AI-driven tag suggestions
  • Full draft replies generated automatically
  • Less manual sorting and typing
  • Focus more time on complex support
Auto Tagging
Real-Time Collaboration

Work with your team seamlessly even as AI organizes and summarizes behind the scenes.

Full Context Preservation

AI summaries keep important context intact while reducing noise.

Custom Tag Rules

Set up custom workflows triggered by AI tag suggestions.

Collision Detection

See when a teammate is viewing or editing a ticket to avoid double responses.

Internal Notes Integration

Add summarized conversations or AI suggestions directly into private notes.

Multilingual Support

AI features are designed to work across multiple languages for global support teams.

Reporting and Insights

Track AI-driven performance improvements in response times, CSAT, and ticket resolution.

Simple Setup

No coding needed. Turn AI features on with a few clicks in your Groove settings.

Deliver support that delights