Join our fast-moving, thoughtful, and customer-obsessed team
Groove helps SaaS companies deliver simple, efficient customer support without the bloat. We’re building tools real support teams actually want to use—and we’re always looking for smart, driven people to join us
Can support be simple again?
That was the question that sparked the journey behind Groove. We saw growing teams overwhelmed by bloated help desk tools—slow to set up, painful to manage, and loaded with features no one used. The result? Missed emails, frustrated agents, and burned-out support teams.
We believed there had to be a better way. So we built Groove: a fast, focused help desk that brings structure to support without the bloat.
Groove gives small teams the tools they actually need—shared inbox, automation, performance insights—without forcing them to replatform or learn an enterprise system.
Why join the team?
You'll have real autonomy and responsibility from day one. We trust you to lead, make decisions, and own outcomes.
Every teammate has direct influence on the product, strategy, and growth. No layers. No silos. Just real results.
We offer market-competitive salaries and strong growth opportunities. If you help build it, you help shape where it goes.
What the Groove team has to say
The culture is very welcoming and collaborative. The work is challenging and there are great opportunities for growth.
Leadership consistently demonstrates our core values, and motivates me to continuously improve. I can feel the genuine interest to drive successful habits and motions both for the company overall and for me as a valued member.
Everyone is very supportive of each other and will jump in to help anytime anyone needs it.
Traits we look for
Everything we do starts and ends with our customers. If it doesn't make their lives easier, we don't do it.
We're open about what's working, what's not, and what we're learning—no matter how risky it feels.
Speed matters. We prioritize action over perfection and adapt as we go.
We break down problems simply, stay calm under pressure, and focus on what really matters.
We don't wait for permission. We take initiative, own outcomes, and move the work forward.
We collaborate with honesty and humility. We give credit, take responsibility, and support each other fully.