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Groove Networks, LLC. Acquires Kroto.one to Reinvent AI-Powered Knowledge Management
For years, businesses have struggled with the same problem: keeping their customer support knowledge base accurate, accessible, and up to date. As AI-powered customer service tools gain traction, a hidden bottleneck has emerged, but a strategic leap in AI-driven customer support aims to solve this issue: AI is only as effective as the knowledge it’s […]
How To Build an AI Powered Customer Support Strategy
Customer expectations are higher than ever. Shoppers and software users expect personalized service, speed, and efficiency. At the same time, they have a tarnished view of AI chatbots as “impersonal” and “ineffectual” solely because of past negative experiences. Most of my friends and family have all dealt with inaccessible support; stonewalled behind scripted chatbots that […]
3 Tips for Successfully Implementing Predictive Customer Service
Your customer service department is at their wits’ end. They’re small and not capable of providing the same proactive customer service as larger teams. It feels like they’re losing a battle against their own software – firefighting technical issues, but never able to see past the smoke. You know there’s got to be a better […]
What’s the Role of AI in Customer Communication?
A few days back, I used a third-party shipping company. Normally, I get timely notifications on my order status. This time? Nothing. No updates at all. After a week, I decided to reach out through their app, figuring I could quickly get an answer. I typed in my question, and immediately a contact form appeared. […]
What Are the Pros and Cons of AI in Customer Service? (And Is it Worth it?)
Many years ago, I decided to give online shopping a try. It wasn’t really popular at the time, but I had caught wind of it and thought to myself, “Why not give it a try?“ So I placed my first order on one of the popular platforms at the time, and waited for it to […]
3 Quick Tips for Using Conversational AI for Customer Support
Your business is bootstrapped. It’s been a struggle to maintain consistent customer service, as emails overwhelm your small remote team. They’re great at their jobs (and know exactly how to deliver empathetic support), but they can’t handle the sheer volume of requests. You’ve eyed conversational AI for customer support as a potential solution to the […]
What Is AI-Driven Customer Support (And Should You Invest In It)?
Your business is caught up in the whirlwind that is AI. You’ve noticed competitors implementing it, and you don’t want to be left behind. Maybe your customer service team wants to understand how AI can make their lives easier. Or perhaps your business views AI as a great way to eliminate the costs of hiring additional team […]
What Are the Uses of Generative AI in Customer Support?
The other day, ChatGPT was trending. At this point that’s not a surprise, because of just how much progress has been made, and how Sam and his team keep giving their users something to talk about. But this time, it was trending for startling reasons: the AI was initiating conversations with its users. Frankly, that’s […]
How Can AI Be Used To Support Customer Success?
I have this habit where, every Friday evening, I spend about two hours checking out AI advancements during the week. And there’s always something new. Today, I decided to check out a new image generator. I tried out the free tier, and thought to myself: “Well, I don’t see anything new here!” In fact, it […]