Blog
Groove Partners with Import2 for Seamless Help Desk Data Import!
We are thrilled to share some fantastic news with you! Groove has joined forces with Import2 to bring you a seamless and efficient solution for importing data from other help desks. Our partnership with Import2 opens up new possibilities, making it easier than ever to transition your data into Groove. Whether you’re migrating from another […]
Groove 2023 in Review – A Year of Supercharged Support
2023 was a year of exponential growth and innovation for Groove! We poured our hearts (and countless cups of coffee) into crafting new features and optimizations to make your customer support experience smoother, faster, and more delightful than ever. Here’s an overview of the biggest and best changes that transformed Groove this past year. New […]
Product Update: New Android App
We’re excited to announce the launch of our new Android app! 🎉 The new Groove Android app was built from the ground up to empower your team to provide awesome customer support on-the-go. We embraced platform-specific guidelines to make sure it feels right at home between your other Android apps. At the same time, the […]
Product Update: Early Access to Live Chat is Here!
We’re super excited to announce that (finally!) we’ll be introducing Groove’s very own Live chat channel! Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. We’re excited that you’ll now be able to handle these conversations directly in […]
Product Update: New iOS App
We’re excited to announce the launch of our new iOS app! 🎉 We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go. The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get […]
Product Update: Powerful New Inbox Sidebar
We’re excited to announce the launch of our new Inbox Sidebar! 🎉 This update is in preparation for our public launch of Live Chat in the next month. But as you’ll see, the new sidebar is very powerful on its own. We’ll be rolling out the new Inbox Sidebar over the next few weeks to […]
Product Update: New UI and Upcoming Launches
Big things are underway here at Groove. We’re starting with some small cosmetic changes and building up to a few very exciting weeks of new improvements, features, and products for you and your team! What’s new Clean, new interface When you log in to your Groove account, you’ll be greeted with a tidied-up interface along […]
Performance Update: Groove is 428.65% faster
If you’ve logged into Groove over the last couple months, you might have noticed we’ve been quietly releasing small incremental improvements. Each of these releases has been quite small, but they add up to something big. And two weeks ago, we launched one of the final tweaks to these small improvements. We’re thrilled to announce […]
Product Update: Custom Snooze, the New Widget, Performance Improvements, and More!
I know, I know… It’s been a while since you’ve heard from the Groove Engineering & Product team. That’s not because we’ve been taking it easy over here at Groove headquarters—quite the opposite, actually! The Groove team has been building some large core components for the next phase of our products, along with a huge […]