Blog
5 Approaches To Total Quality Management
If you’re operating a small business, you’re always thinking about how to make your product or service as good as it can be. And you’re putting the best of those ideas into action. But are those changes having a tangible impact on customer satisfaction? Are there other areas where your resources would be better spent? […]
Becoming an Entrepreneur: How I Started My Very First Business with Just $300
My story of becoming an entrepreneur—and how I nearly lost everything on the very first day. “BOOM.” The vehicle shook, and I startled. “What the hell was that?,” I thought. And then, as my little car slowed to a crawl, and then to a stop, my excitement turned to a sigh of irritation as I […]
The Top 5 Leadership Qualities a First-Time Founder Should Practice
Starting a business is hard. But developing these leadership qualities will give you a chance of survival
How to Use Upselling to Increase Customer Happiness, Retention and Revenue
Attention Startups: Stop Selling to Startups
Figure out who your best customers really are.
9 Blog Posts Your Team Should Read Today
My favorite recent startup articles about growth, marketing, and business life.
Don’t Let An “Unlimited” Vacation Policy Kill Your Startup
Most vacation policies lead to burnout and unhappy teams. Here’s another way.
7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started
Advice for founders who are tired of bad advice.
Friday Q&A: How to Know When to Abandon a Strategy
Every Friday, we’re answering your questions about business, startups, customer success and more.